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HOW WE HANDLE & USE YOUR INFORMATION

We may collect, hold and use some of your personal data and so here will provide more information about how this works.

Please read it carefully and ensure that you understand it. If you do not accept and agree with any part of it please

stop using the website immediately, because your continuing use of our website will be seen as your acceptance

of it.

1. Definitions and Interpretation

Meanings of phrases within this document:

Data - Any information that a user of the website provides to us, through our “Contact” page, or through emailing us

relating to any person who can be directly or indirectly identified from that information.

We/Us/Our - Olivegrove residential sales & lettings ltd

Registered Address: Watergate House, 85 Watergate Street, Chester. CH1 2LF

Company Registration Number: 08312564

You/Your - A user of the website

The Website - www.olivegroveuk.co.uk

2. Company Information

Olivegrove Residential Sales & Lettings Ltd

Glan Llyn Road

Bradley

Wrexham

LL11 4BA

Our VAT number is: 217 8861 79

We are a member of The Property Ombudsman and UKALA.

If you have any questions about the website or the use of your data, please contact us on 01978 750234 or email us

info@olivegroveuk.co.uk

3. Users Rights

As a user you have the following rights -

• A right to be informed about our collection and use of personal information;

• A right of access to the personal information we hold about you;

• A right to rectification if any personal information we hold about you is inaccurate or incomplete;

• A right to ask us to delete any personal information held about you unless we are obliged to retain the information for

other legal reasons;

• A right to restrict or prevent the processing of your personal information;

• A right to data portability (obtaining a copy of your data to re-use with another service or organisation);

• A right to object to the use of your data for particular purposes.

4. Data Collection

Except where you contact us directly through any of our contact options available on the Website,we do not collect any

personal data from you.

If you contact us or send us an email, we will retain the details you provide to us including your name, your email address,

and any other information which you choose to give us.

However, we do place cookies on your computer or device.

5. Using Your Information

Where we hold any personal information, it will be processed and stored securely, for no longer than is necessary, considering

the reason it was provided to us.

We will potentially -

i. Reply to your email;

ii. Provide details on the properties requested, plus any others we think may interest you;

iii. Offer or provide you with the services requested, plus any others we think may interest you;

We will delete your personal information once your request has been met or the service has been provided, except where –

i. You were interested in details of properties we are offering, when we will continue to hold your information in order to

send you information on other properties that may interest you;

ii. You become a client or a buyer of a property;

iii. You require us to retain it for longer;

iv. We are required to retain it for longer for other legal reasons.

You have the right to withdraw your consent to us using your data and to request that we delete it.

We will not share any of your data with any third parties for any purposes.

6. Storage of your Data

Your data will only be stored in the UK.

7. Accessing Your Data

You have a right to ask for a copy of any personal information we hold on you free of charge. Please contact us to make a

request on 01978 750234 or email us info@olivegroveuk.co.uk

8. Changes to our Policies

We recommend that you check this page regularly to keep up-to-date, as we reserve the right to change this Policy from time

to time if our policies change or the law changes. Any changes will be posted on this page of the website and you

will be deemed to have accepted changes to the Policy on your first use of the website following the changes.

9. Applicability

This Policy applies only to your use of this website. The website may contain links to other websites. Please note that we

have no control over how your data is collected, stored, or used by other websites and we advise you to check the

policies of any such websites before providing any data to them.

10. Complaints

If you have any cause for complaint about our use of your personal data, please contact us on 01978 750234 or email us

info@olivegroveuk.co.uk

We will address your concerns and attempt to solve the problem to your satisfaction.

You also have the right to lodge a complaint with the Information Commissioner’s Office.

For further information about your rights, please contact the Information Commissioner’s Office, or your local Citizens

Advice Bureau.

COOKIE POLICY
WHAT ARE COOKIES?

i. Cookies are small files placed on your computer or device by our site when you visit certain parts of it and/or when

you use certain features of our site. They are created when you open our website.

ii. Our website sends information to the browser you use, which then creates a text file.

iii. These cookies are then stored as small files on your device for various periods of time.

iv. Every time you come back to the website, the browser retrieves and sends cookies to the server, which helps to improve

your experience of the website by remembering settings, so you don't have to re-enter them every time you visit

v. Remembering your last properties and searches, helps you keep on top of new listings

vi. Measuring use of the website so that we can see where we can improve.

vii. You can manage and/or delete these small files from your device, but please be aware that this will limit the functionality

we then can offer to you.

viii. To learn more about cookies and how to manage or remove them, please visit aboutcookies.org.

INFORMATION ABOUT US

i. Our site is owned and operated by Olivegrove Residential Sales and Lettings Limited, Glan Llyn Road, Bradley,

Wrexham. LL11 4BA.

ii. Our VAT number is 217 8861 79

iii. Contact Olivegrove if you have any queries on any data protection issue, either by email to info@olivegroveuk.co.uk, or by

telephone on 01978 750324, or by post at Olivegrove Residential Sales and Lettings Limited, Glan Llyn Road, Bradley,

Wrexham. LL11 4BA.

iv. We are a member of The property Ombudsman and UKALA.

OUR COOKIE POLICY AND USEAGE

i. We have carefully chosen these cookies and have taken steps to ensure that your privacy and personal data is protected

and always respected.

ii. As with many websites, we use cookies to make using our website as simple and convenient as possible to use.

iii. Please read this cookie policy carefully and ensure that you understand it.

iv. Your acceptance of our cookie policy is deemed to occur if you continue using our site.

v. If you do not agree to our cookie policy, please stop using our site immediately.

HOW DOES OUR SITE USE COOKIES?
Strictly Necessary Cookies

A cookie falls into this category if it is essential to the operation of our site, supporting functions such as logging in,

your shopping basket, and payment transactions.

Analytics Cookies

It is important for us to understand how you use our site, for example, how efficiently you can navigate around it, and

what features

you use. Analytics cookies enable us to gather this information, helping us to improve our site and your experience of

it.

Functionality Cookies

Functionality cookies enable us to provide additional functions to you on our site such as personalisation and remembering

your saved

preferences. Some functionality cookies may also be strictly necessary cookies, but not all necessarily fall into that

category.

Targeting Cookies

It is important for us to know when and how often you visit our site, and which parts of it you have used (including which

pages you have visited and which links you have visited). As with analytics cookies, this information helps us to better

understand you and, in turn, to make our site and advertising more relevant to your interests.

Third Party Cookies

Third party cookies are not placed by us; instead, they are placed by third parties that provide services to us and/or to

you.

Third party cookies may be used by advertising services to serve up tailored advertising to you on our site, or by

third parties providing analytics services to us (these cookies will work in the same way as analytics cookies described

above).

Persistent Cookies

Any of the above types of cookie may be a persistent cookie. Persistent cookies are those which remain on your computer

or device for a predetermined period and are activated each time you visit our site.

Session Cookies

Any of the above types of cookie may be a session cookie. Session cookies are temporary and only remain on your computer

or device from the point at which you visit our site until you close your browser. Session cookies are deleted when you

close your browser.

WHAT COOKIES DOES OUR SITE USE?

The following first party Cookies may be placed on your computer or device:

Name of Cookie: _cfduid Purpose & Type: Security Purposes Strictly Necessary: Yes

i. Our site uses analytics services provided by Southcourt Property Services Ltd.

ii. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to

better understand how our website is used. This,

in turn, enables us to improve our website and the services offered

through it.

iii. You do not have to allow us to use these cookies, however whilst our use of them does not pose any risk to your

privacy or your safe use of our website, it does

enable us to continually improve our website, making it a better

and more useful experience for you.

iv. The analytics service(s) used by our website use(s) analytics cookies to gather the required information.

The analytics service(s) we use are:

Name of Cookie Purpose & Type Provider Strictly Necessary

_cfduid Security purposes Southcourt Property Services Ltd Yes

CONSENT AND CONTROL

i. Before cookies are placed on your computer or device, you will be asked for your consent to set those cookies.

By giving your consent you are enabling us to provide the best possible experience and service to you. You may refuse

consent unless those cookies are strictly necessary; however certain features of our website may not function fully,

or as intended.

ii. In addition to the controls that we provide, you can choose to enable or disable cookies in your internet browser.

iii. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third-party cookies.

By default, most internet browsers accept cookies, but this can be changed.

iv. For further details, please consult the help menu in your internet browser or the documentation that came with your

device.

v. The links below provide instructions on how to control cookies in all mainstream browsers:

• Google chrome: https://support.google.com/chrome/answer/95647?hl=en-gb

• Microsoft Internet Explorer: https://support.microsoft.com/en-us/kb/278835

• Microsoft Edge: https://support.microsoft.com/en-gb/products/microsoft-edge(There are no specific instructions at

this time, but Microsoft support will be able to assist)

• Safari (macOS): https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_GB

• Safari (iOS): https://support.apple.com/en-gb/HT201265

• Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-website-preferences

• Android:https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en (Please refer to your

device’s documentation for manufacturers’ own browsers)

CHANGES TO THIS COOKIE POLICY

i. We may alter this cookie policy at any time. Any such changes will become binding on you on your first use

of our site after the changes have been made. You are therefore advised to check this page from time to time.

ii. In the event of any conflict between the current version of this cookie policy and any previous version(s),

the provisions current and in effect shall prevail unless it is expressly stated otherwise.

FURTHER INFORMATION

i. If you would like to know more about how we use cookies, please contact us. Contact information is noted

above.

ii. More information about privacy, data protection and our terms and conditions can be found on other pages

of our website.